Service

Saudi Arabian Distributors Perform Excellently in Standardizing Quality Feedbacks

To acquire GEELY cars’ overseas quality performance (particularly quality feedback reports on newly launched car models) in an all-around, quick, and accurate manner, GEELY Automobile International Corporation (GAIC) released the Notice on Making Definite and Standardizing Requirements about Quality Information Feedback Reports in June, 2017. According to the instructions of this Notice, Saudi Arabian distributors optimized the quality feedback mechanism, and extended GAIC work platform applications to service stations /outlets. In July, they performed excellently in quality information feedback.

  •  Multi-channel feedback: expand the outlets for quality information feedback channels, and increase the information feedback reports by 450% from the previous month.
  •   Timely information feedback: Quality problems are uploaded to QFR within five days when they occur, so the report is timely and efficient.
  •   Correct description of information feedback: Sensitive to new quality problems (particularly in new car models), and almost every QFR can locate the fault cause.

  * Above article published in Geely Service Vision 2017 magazine. / Executive Editor: Ada Jiang / Chief Editor: Mark Liu / Consultant: Alex Nan

As Geely is present in many developed markets around the world, the company has already established a world class Sales & Service infrastructure. These initiatives focus on enhancing customer satisfaction, applying key thinking to customer service activities, caring for customers and creating innovative ways to serve, so that Geely customers can truly enjoy high-quality after sales service at all levels.

IMPROVING THE SERVICE EXPERIENCE

In 2007, Geely shifted from a passive to a proactive customer service system, so as to create the brand instead of just maintaining it. Geely initiated six types of service practice; Care at Home, Care on the Road, Four Seasons Care, Care Classroom, Care Center and Care Club. These initiatives focus on enhancing customer satisfaction and creating innovative ways to serve customers, so that they can be touched by our expertise and truly enjoy high-quality after service.

GEELY INITIATED SIX TYPES OF SERVICE PRACTICE

These initiatives focus on enhancing customer satisfaction and creating innovative ways to serve customers, so that they can be touched by our expertise and truly enjoy high-quality after service.

 
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